A business process is a collection of
related activities that produce a product
or
a service of value to the organization, its business partners, and/or its
customers.
Business process management is a management
technique that includes methods and
tools
to support the design, analysis, implementation, management, and optimization
of
business processes.
Information system:
Data Item.
Elementary description of things, events, activities and transactions that are
recorded, classified and stored but are not organized to convey any specific
meaning.
Information.
Data organized so that they have meaning and value to the recipient.
Knowledge.
Data and/or information organized and processed to convey understanding,
experience, accumulated learning and expertise as they apply to a current
problem or activity.
Tow types of information technology:
Information Technology Architecture. A high-level map or
plan of the information assets in an organization, which guides current
operations and is a blueprint for future directions.
Information Technology Infrastructure. The physical
facilities, IT components, IT services and IT management that support an entire
organization.
Organizational
Responses:
Strategic Systems provide advantages that enable organizations to
increase market share and/or profits, to better negotiate with suppliers, or
prevent competitors from entering their markets.
Customer Focus is the difference between attracting and keeping
customers by providing superb customer service to losing them to competitors.
Make-to-Order
is a strategy of producing customized products and services.
Mass Customization is producing a large quantity of items, but customizing
them to fit the desire of each customer.
Reebok and Bodymetrics provide excellent examples of mass customization.
E-business
and E-commerce: Buying and selling
products and services electronically.
E-business is a broader concept than
e-commerce.
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